IT Lead, IT Systems and Operations at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: IT Lead, IT Systems and Operations

Location: Lagos
Job type: Full time

About the Job

• Manage and monitor the daily operations of critical IT systems (BSS, CRM, RA, Billing, KYC Applications, Dataplatform etc.) to ensure high availability and performance.
• Oversee routine system maintenance, troubleshooting, and performance tuning to prevent downtime and disruptions.
• Monitor system performance metrics and generate reports to support continuous improvement initiatives.

Responsibilities
Budgeting & Cost Optimization:

• Develop, manage, and optimize the IT operations budget by tracking expenses and identifying cost-saving opportunities such as vendor consolidation, automation, and efficient resource allocation.
• Ensure cost-effective support for operational needs and strategic initiatives.

Process Improvement:

• Drive continuous improvement in IT processes to boost efficiency and reduce costs.
• Stay updated on latest IT trends and technologies to recommend innovations supporting business growth.
• Support digital transformation by identifying and implementing technology solutions to enhance business processes while ensuring compliance with IT standards and security policies.

Security & Compliance Management:

• Implement and enforce security policies, procedures, and controls to safeguard IT assets.
• Conduct regular security assessments and vulnerability scans to promptly address risks.
• Ensure compliance with regulations and industry standards through documentation and audits.
• Collaborate with legal, compliance, and risk management teams to mitigate regulatory risks and uphold relevant laws.

Vendor & Contract Management:

• Manage third-party vendor relationships to ensure SLA compliance and alignment with business needs.
• Evaluate and negotiate contracts for hardware, software, and IT services to maximize value.
• Coordinate vendor-led upgrades, patches, maintenance, and issue resolution.

Cross-functional Collaboration & Support:

• Collaborate with cross-functional teams to address operational issues.
• Support new system implementations or enhancements to ensure smooth operations.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high volume of applications, only shortlisted candidates will be contacted.